Shipping Policy

Our shipping services span across the globe, covering the majority of countries worldwide. Specifically, we provide shipping to the United States, Canada, the United Kingdom, New Zealand, Australia, South Korea, Japan, countries throughout Europe, Thailand, and Mexico. This list is not exhaustive, as we continuously work to extend our reach to ensure that no matter where you are, you can access our unique, handcrafted products. We partner with a network of reliable shipping carriers to deliver our items efficiently and safely to your doorstep. Estimated shipping times for our products are detailed on their respective pages, designed to keep you informed every step of the way. At our core, we are committed to making our high-quality, made-to-order products accessible to as wide an audience as possible, celebrating the joy of craftsmanship in homes around the world.

  • Return and Refund Policy
  • We greatly value our customers and strive to provide the best possible shopping experience. Please take a moment to review our return and refund policy.
  • International Orders:
  • Due to the complexities and costs associated with international shipping, we do not accept returns, exchanges, or provide refunds for international orders.
  • All international sales are final. Once an order is shipped, it cannot be returned or refunded under any circumstances.
  • We encourage our international customers to carefully review product details, sizes, and specifications before completing their purchase.
  • Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. While we cannot accept returns for international shipments, we will work with you to find a satisfactory resolution, such as offering a replacement part or product, subject to availability.

Return & Exchange Policy

  • Cancellations: For orders that have not yet been shipped, we support a full refund. This policy ensures our customers have flexibility and peace of mind during the purchasing process.
  • Custom Items: As our products are predominantly handcrafted and made to order, handcrafted cannot be refunded. It is imperative to double-check the spelling of names and selected finishes when placing. Once production has begun, we cannot accept cancellations or returns for these personalized pieces.

Quality Issue Handling

Given the handmade nature of our products, slight variations are inherent and contribute to the uniqueness of each item. We strive for excellence in every piece we create, but we kindly ask for your understanding in the event of minor discrepancies. Should you encounter any issues with incomplete or missing items in your order, please contact us at support@jiogallery.com within 7 days of receiving your products. We are fully committed to resolving your concerns promptly and ensuring your satisfaction.

Contact Us

For any questions or further clarification regarding our shipping and returns policy, or to learn more about our handcrafted, made-to-order products, please do not hesitate to get in touch with us at support@jiogallery.com.